NEW HOMES UNDER CONSTRUCTION
April 22, 2013
Mr. Patterson:
Sir, I want to pass on a note of appreciation for the outstanding service I received from both Mr. Dave McCumber and Mr. Steve Brents out at Bridlegate Ranch in Bandara, Tx just over a week ago. In order to understand the complete impact that both men had on my wife and I, I need to provide the background on the happenstance encounter.
My wife and I were travelling through Bandera when I noticed the sign "Land for Sale" out in front of their office. My wife and I dropped in just to see what the Company had to offer. Immediately both Dave and Steve were extremely friendly, genuine, and over extended themselves to meet our needs. My comment to Dave was that I would need to have at least five acres with the country atmosphere and backdrop. Once Dave ascertained what I was looking for he quickly introduced us to Steve. Steve took us out on the Bridlegate Ranch property and spent 4 and half hours taking us to its four different phases, showing all of its amenities, and finally to the last property where there was no hesitation knowing that this was the tract we wanted for our retirement home. Without hesitation, we were both sold.
At no time were we pressured to buy, and there is no need for it because the land sells itself if you are interested in this type of laid back country style. But you do need individuals like both Dave and Steve to help facilitate your purchase. I Even noticed that one of my former Army colleagues is living there and Steve was his representative as well and had great things to say about Bridlegate. A last point is that both Dave and Steve are running a very effective real estate business there and it is self evident through the work ethic they both inspire (total commitment 24/7 if needed). They even sent a lovely gift from Love Creek Orchard, full of goodies which we will both enjoy. I truly appreciate the fact knowing that there are individuals in "sales" that are not in it just for the money but have a love and passion for what they are representing and doing.
Respectfully,
Colonel Taylor
May 6, 2013
Mr. Patterson,
Sir, I want to follow-up from our conversation last week in regards to the Bridlegate Ranch:
First of all, thanks so much for the response phone call in the early afternoon on Monday April 29. I know you are extremely busy and appreciated you taking a few minutes out of your schedule to talk. As mentioned in the phone call I was heading out to the Ranch guest house so I could enjoy some downtime from the Army. I have to admit this vacation in the Bandara Ranch was really rewarding and satisfying knowing that this Homestead is my future home in retirement.
Second, being able to reside at the Ranch House is a real benefit for the Bridlegate land owners while they are building or just want to enjoy the Texas Hill Country for a stay. Mr. Dave McCumber mentioned this to me when I was considering the purchase and this was another "selling point". In fact, both he and Mr. Steve Brents checked on my wife and me to see if everything was OK. Their concern and personal touch really legitimizes the Bridlegate community.
Third, the Bridlegate neighborhood alliance is very close and tight. My wife and I witnessed this first hand from both Mr. McCumber and Mr. Brents initially when we were considering the land purchase. Then the notion was reinforced when we attended a Bridlegate social gathering last Friday that included many of the residents. We are even attending a meeting this Thursday even though the Ranch is 40 miles from my current residence.
Finally, I am very proud to be part of the Bridlegate affiliation and looking forward to settling down. As discussed, I do look forward to meeting you sometime in the future if our schedules allow it.
Sincerely,
Colonel Don Taylor
We enjoyed our weekend exploring the many acres and sights at Bridlegate with Zach and Steve Brents, and are very pleased with the property that we bought and the property that we have an option to purchase.
Prior to our visit, Zach had provided timely answers to many of our questions. As we currently live in an equestrian subdivision, we had a number of questions based upon our past experiences (both good and bad). As new questions arose during our visit and while Steve and Zach showed us the sights, each endeavored to provide answers and insights and if they did not have an answer, they quickly went about finding the answer! We enjoyed meeting David (hope your leg is doing better) and enjoyed the sales approach, which was low-keyed, relaxed and not high pressured... plus the ranch sells itself anyway!
We also thank you for putting us up in the charming cottage by the pool. It was quite enjoyable as was seeing the stars at night and the plentiful wildlife (deer, jack rabbits, porcupine, hawks, etc ). We felt like we were on vacation. We wish Zach all the luck in his new career at Bridlegate and believe that he will go far. He was friendly, had a firm handshake, and provided timely responses to our many questions.
Hope to see you all soon!
Gary & Cindy Haag
We want to thank you and the rest of the Bridlegate Sales Team for what has been a pleasant experience for us. A short six weeks ago we toured the property and immediately knew we had found our future home. The development is absolutely beautiful. The Medina River is easily the most spectacular waterway in the Hill Country. Bandera has always been one of our favorite places to visit.
What made this so enjoyable for us was the laid back no pressure approach on your part. We toured the developed amenities such as the river park and club house. We had ample opportunity to sample several parcels of land – each providing a unique location and its own set of natural amenities. We had time to consider the choices and come to a relaxed decision which led us to purchase Lots 363 and 364 in Phase 2.
And to top it all off the Bridlegate Team facilitated a survey, title search, and financing options to finalize the deal. You really went the extra mile and we could not be more pleased with the full service you delivered. We now find ourselves in a bit of a dilemma – should we tell our friends about this little slice of heaven or keep it to ourselves? Rest assured that we have already started spreading the news and hope to see a few of our friends joining us as Bridlegate neighbors in the near future.
In closing let us just say keep up the good work.
Rick Robinson and Cindy Harper
My husband and I had been looking at property in the Hill Country for quite some time. After many unsuccessful visits to find what we were looking for, I came across the Bridlegate Ranch website and was very impressed.
We came the following weekend and couldn't believe how spectacular it was. The views, the river, the clubhouse and guest cottage, pool and fitness center, all made it an ideal setting. Our lot has a wonderful view and an oak tree estimated to be over 500 years old.
The sales staff are very gracious, helpful and professional. Being only a few miles outside of Bandera, conveniences are close by. Also, you ca be on the River Walk in San Antonio in just 45 minutes. Come and see Bridlegate Ranch. You won't be disappointed.
--Ken and Karen Cage
Our names are Gilbert & Dianna O'Brien of Mystic Connecticut. We have vacationed in Texas numerous times and decided to look for land in the Hill Country of the great state of Texas. We were staying in Bandera, Texas. On Monday, January 14, 2008, we were traveling to San Antonio when we saw your billboard along Route 16 and decided to stop into your office.
Upon arrival, we met with James Forehand who without hesitation brought us into the conference room and made us feel right at home. We had our eight-year-old with us and James made our son feel at ease right away and feel as much a part of the process as mom and dad.
Without any pressure on us, we were in no time in James' pick-up truck and heading out to look at lots in the Bridle gate Ranch. James, unlike many sales clerks, actually listened to what my wife and I were saying regarding the land that we wanted to purchase. Bridle gate has many beautiful lots.
We were interested in one of them and wanted to set it aside because we had other appointments through the next two days with real estate agents to see land between Bandera and New Braunfels. Unfortunately, (at the time) the land that we were interested in was already sold. We were to say the least disappointed.
James gave us his word that he would find the perfect lot for us and asked us to give him another chance. Due to my profession, I am not a very trusting person but James has a very trustworthy quality, so my wife and I agreed to come back on Wednesday afternoon after meeting with the other agents in the area.
Well it was exactly what Dianna and I described to James on Monday. It was without a doubt our dream lot, my wife had tears of joy in her eyes and my son gave it an eight-year-old's seal of approval by saying, "cool."
It has been our dream to live in the Texas when I retire in six years. Now we are one huge step closer to being there and with the land that James found for us we are even more excited about moving to Texas. No doubts or buyer's guilt. James has personified all that we expected Texans to be: honest, hard working, and a man of his word.
We are still a few years out from becoming a part of your great state, but I look forward to my son growing up at least partially in Texas. My son still makes a point to say hello when I speak to James on the phone. The land purchase went through without a hitch and was one of the easiest processes I have been through. James still keeps in touch and we feel we are part of something and not just a sale. James is an asset to your company and we wish him and his lovely wife Leah all the best in the future.
--Gilbert O'Brien
We would like to take this opportunity to commend the sales staff at your Bridlegate office. Upon visiting the San Antonio area we were merely contemplating buying some property to enjoy somewhere down the line. We searched out the Bridlegate property on our own, not an easy task to do if you are unfamiliar in the area. Reason being, we didn't want to be hounded by some "pushy sales people."
We were just looking and we felt if we weren't interested, we would be caught. Well, much to our surprise we loved the area, the properties and all it seemed to offer. Problem being we were sitting in this vast area of land with no idea where the lots might be, how big they were and most important how much they might cost. We decided we were going to have to head to the sales office, I complained the whole way there and had back-up ideas of how to escape "the sales people" if they were too pushy.
We were welcomed by Rob Hurst, in cowboy hat and all, interesting I thought. Although my husband is from Texas, I am a Midwesterner all my life and we reside there now. I find the cowboy attire so "cool," have to be honest. Rob explained it would serve us best to go out to the property area with him to really get a handle on the lot size, price ranges, etc. 1 panicked a bit, we were going to be stuck in his truck, we had no out. I was sure this was all part of their sales routine, trap the customer, right?
Well, much to our surprise within 5 minutes we were chatting very casually with Rob, our land consultant, not a "pushy sales person". He made us feel so at ease and gave us every bit of information about the property we could desire. He knew about the history of the property, the area, gave us great information about the company itself and somehow managed to figure out just which special piece of property would fit our needs. He very casually learned a lot about us and took that all into consideration in meeting our needs.
He [Rob] showed us properties with water access, heavily wooded areas, even mostly cleared lots for comparison. The streets were not in yet, which made it somewhat difficult for us to envision the actual community layout. Rob helped us visualize the layout of the streets and even helped us consider the volume of cars that may eventually be in certain areas.
We quickly realized that owning a lot in Bridlegate was something we really would be able to do. The vast amount of lot choices would be overwhelming to most buyers, but with land consultants who are that in tune to their clients needs, the decision was easy.
After showing us a variety of lots, and seeing our reactions to their qualities, he came up with a lot that he thought would fit us perfectly. Without a doubt it did. Some people may find the story silly, but to us it was a very big decision that couldn't be taken lightly. It's a commitment for our family that means at some point spending time away from our current home and community which we love. So finding somewhere that we feel we can be as attached to and love is a great feeling.
At the main office, we were made to feel very at home and each person there was so friendly and joined in our excitement about our purchase. We managed to do the whole process in really just one day, minus the closing. Some people certainly may need more time to contemplate, but regardless our feeling is that the staff helped us tremendously with what can be a very exhausting process, especially if you live out of town.
Our trip to the San Antonio area was short and what I thought was going to be a miserable waste of a day looking at lots turned into the highlight of our trip because of your fine company. Looking forward to coming back this month to see our lot!
--Richard and Dawn Tuttle
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